Shipping policy

EVIA London Shipping & Logistics

We are committed to ensuring that your EVIA London supplements arrive securely and promptly. Please review our shipping protocols below.

Order Processing & Dispatch

All orders are meticulously prepared, inspected, and processed within 1 to 3 business days following payment confirmation.

  • Orders placed during the weekend or on public holidays will be prioritized for processing on the subsequent business day.
  • Upon dispatch from our facility, you will receive a confirmation email containing your tracking information.

Anticipated Transit Times

Once your parcel has been handed over to our shipping partners, please anticipate the following delivery windows:

  • Europe (EU): 5 to 10 business days
  • United Kingdom: 5 to 10 business days
  • Rest of World: 10 to 20 business days

Please note: These timeframes are estimations. EVIA London cannot be held liable for unforeseen delays stemming from third-party logistics, peak seasonal volume, or customs clearance.

Shipping Costs

Standard shipping costs are calculated at checkout based on your location. Any complimentary shipping privileges—including promotional waivers and exclusive VIP member delivery—will be automatically applied during checkout.

Tracking Your Order

Upon dispatch of your parcel, a tracking email will be issued.

  • Please allow 1 to 2 business days for the carrier's system to reflect your package's active status.
  • If you have not received a tracking number within 5 business days, please contact us at support@shopevia.com.

International Customs & Duties

For international orders, parcels may be subject to localized customs duties, import taxes, or cross-border fees. These are determined by your local government, are the responsibility of the recipient, and are not included in your checkout total.

Package Security

EVIA London is unable to assume liability for parcels designated as lost or stolen after the carrier logs a confirmed delivery.

  • If your tracking indicates delivery but you have not received your parcel, please first contact your local postal carrier.
  • If unresolved, reach out to support@shopevia.com and our team will assist you.

Destination Accuracy

Please verify the accuracy of your shipping address during checkout. EVIA London cannot be held accountable for parcels routed to an incorrect address supplied by the customer.

Contact Us