Refund policy

The EVIA London Promise: Return & Refund Policy

We take immense pride in the quality of every EVIA London supplement. If your purchase doesn't completely meet your expectations, our 30-Day Satisfaction Guarantee ensures you are fully protected.

Return Qualifications

To ensure a smooth refund process, please verify that your return meets the following criteria:

  • Timeframe: Return requests must be initiated within 30 days of your delivery date.
  • Condition: Products must be returned in their original, unopened packaging. Opened or partially used supplements cannot be accepted for hygiene and safety reasons.
  • Return Shipping: The customer is responsible for covering the cost of return postage.

Your Step-by-Step Return Guide

  1. Initiate: Send an email to support@shopevia.com with the subject line: Refund Request — [Your Order Number].
  2. Details: Include your full name, the order number, and a brief explanation of why you are returning the item.
  3. Authorization: Our team will reply within 24 business hours providing the return address.
  4. Ship: Mail the product back using a trackable shipping service and reply with your tracking number.
  5. Processing: Once we receive and inspect your return, your refund will be issued to your original payment method within 5 to 7 business days.

Arrived Damaged or Defective?

If your supplement arrives damaged, broken, or incorrect due to a fulfillment error, we will resolve it immediately.

  • Contact us at support@shopevia.com within 7 days of delivery.
  • Include a photograph of the issue.
  • We will issue a full refund or expedite a free replacement — no return shipping required.

Non-Refundable Items

  • Any order where the 30-day delivery window has expired.
  • Opened or partially consumed supplements.
  • Digital or physical Gift Cards.

EVIA Rewards® Subscriptions

Charges related to the EVIA Rewards VIP membership are eligible for a refund request within 14 days of the billing date, as detailed in our Subscription & Cancellation Policy. You maintain the right to cancel your subscription at any time.

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